Industry Trends

Industrial All-in-One Computers: The Intelligent Self-Service Terminals (Kiosks) Driving the New Retail Revolution

In the wave of the new retail trend, consumer experience and operational efficiency have become the focus of competition among retail enterprises. To reduce customer waiting time, lower labor costs, provide personalized services, and extend business hours, various forms of intelligent self-service terminals (Kiosks) have sprung up in shopping malls, supermarkets, cinemas, fast food restaurants, and other consumer venues. Behind these fashionable and convenient Kiosk devices lies the core that provides stable and efficient computing support – industrial all-in-one computers or embedded industrial control computers, which are the “powerful hearts” of these systems.

From “Human-to-Human” to “Machine-to-Human” Service Transformation

Industrial all-in-one computers, with their highly integrated and stable reliable characteristics, have become the ideal platform for building Kiosks, driving a profound transformation in the retail service model.

Self-service Ordering and Payment: In fast food restaurants and supermarkets, self-service checkout machines integrated with touch screens, QR code scanners, POS payment modules, and printers have their “brains” in an industrial all-in-one computer. Customers can browse products, place orders, complete payments via mobile payment or card swiping, and print receipts on the high-definition touch screen. The entire process is smooth and fast, effectively diverting the pressure from manual checkout counters, especially during peak dining hours, greatly improving the customer experience.

Self-service Ticketing in Cinemas and Stations: In cinemas or train stations, self-service ticket printers allow customers to quickly print out their reserved tickets by entering a ticket code or scanning their ID cards. The industrial all-in-one computer is responsible for interacting with the backend ticketing system, verifying information, and coordinating the operation of peripheral devices such as printers and ID card readers. Its ability to operate continuously for 7×24 hours without interruption is the foundation for the efficient operation of these public service facilities.

Information Inquiry and Guidance: In large shopping centers or exhibition halls, touch-screen information inquiry Kiosks act as “electronic guides”. Industrial all-in-one computers drive interactive electronic maps, allowing customers to search for brand store locations, query event information, and understand membership benefits. Their powerful graphics processing capabilities ensure the smoothness of operations such as map zooming and route planning, while the robust capacitive touch screens withstand thousands of clicks daily.

Empowering Precision Marketing and Data Insights

Kiosks are not only tools for improving efficiency but also important data collection and member interaction entry points.

Member Registration and Interaction: Customers can conveniently register as members, check their points, and redeem gifts through Kiosks. Industrial all-in-one computers, through connected cameras, can also enable facial recognition login, providing a more convenient and personalized member experience. When member customers operate on Kiosks, the system can precisely push coupons or product information they may be interested in based on their consumption history, achieving “thousands of faces, thousands of offers” precision marketing.

Consumption Data Analysis: Every transaction completed on a Kiosk and every query record constitute valuable consumption behavior data. These data are collected by industrial all-in-one computers and uploaded to cloud data centers. Retail enterprises can analyze these data to understand which products are popular, customers’ preferred consumption time periods, and the effectiveness of promotional activities, providing scientific data basis for optimizing product displays, inventory management, and marketing strategy formulation.

“Strong and Robust” Built for Public Environments

As devices deployed in public places and operated by non-professionals, Kiosks have extremely high requirements for the reliability and durability of their core hardware.

Rich interfaces: Industrial all-in-one computers offer a large number of ser

High Stability: Industrial all-in-one computers use industrial-grade components and fanless cooling designs, capable of supporting continuous operation for long periods with a much lower failure rate than ordinary commercial computers, minimizing downtime due to equipment failure. 1. High stability: Industrial all-in-one computers have a low rate of service interruption and maintenance costs.

Durable: Their screens are usually made of tempered glass, which is scratch-resistant and impact-resistant. The metal casing is sturdy and durable, capable of withstanding accidental collisions and human damage in public environments.